Refund policy

THE EPIC BOX – Catapult Trading Company
Last Updated: 05-04-2025

At THE EPIC BOX, we strive to provide a seamless and satisfying shopping experience. We take great care in delivering high-quality products to our customers.

As a policy, we do not accept returns on products that are delivered in perfect, undamaged condition.

1. Order Cancellations
If you wish to cancel your order, please email us at support@theepicbox.in within 3 hours of placing the order. Once an order is processed, we will not be able to cancel it.

2. When Can You Return a Product?
A product can be returned only under the following conditions:

Incorrect product received

Manufacturing defect or damage on the received product

3. Return Process
To initiate a return, please follow these steps:

Timeframe: Returns are accepted within 7 days from the date of delivery (as per tracking information).

Approval & Pickup: Once your return request is approved, we will arrange a reverse pickup within 2-3 working days.

Inspection & Exchange: Once the returned item reaches our warehouse (within 7-10 days), our team will inspect the product. The exchange process will be initiated within 2-3 working days after receiving the item.

4. Important Notes:
The product must be returned in its original packaging.

The product must be unused and in its original condition.

For any queries, contact us at:

📧 Email: support@theepicbox.in
📞 Phone: +91 9833114453